What you'll do
Check connection, permissions, source mapping, and downstream lead handling.
Before you begin
Open Integrations Settings and gather timestamps for recent expected leads.
Follow these steps
- Confirm Facebook is connected in Integrations Settings.
- Re-auth Facebook if the connection status is stale or unclear.
- Verify the correct page/form asset is connected.
- Send or identify a test lead from Facebook and note exact time.
- Check your lead/contact destination views for the matching timestamp.
- If no lead appears, retry authorization and test again.
How you'll know it's done
A new test lead appears in your workspace after connection and mapping checks.
If you get stuck
- Connection appears active but no data: reconnect and verify asset selection.
- Intermittent sync: repeat with a controlled single test lead.
- Still blocked: collect timestamps and contact support.
Related pages
- Open step: Integrations settings
- Open onboarding: Onboarding