What this onboarding step verifies
The onboarding step is complete when your SMS Business Registration status is Approved. Approval confirms the shared business profile used by SMS setup. It does not by itself finish a local 10DLC campaign or verify a toll-free number.
Before you begin
- You need permission to manage Communications settings.
- At least one SMS-capable phone number must be connected to the workspace.
- Gather the legal business name, entity and tax details, physical address, website, industry, support contact, and an authorized representative. Use information that matches public and tax records.
Submit the registration
- Open Onboarding and select Get SMS registration approved, or open Settings > Communications > SMS.
- Confirm SMS sending is enabled and select Start SMS business registration.
- Complete every section of the business and authorized-representative wizard.
- Review the information before submitting it to the provider. Inconsistent legal names, tax details, addresses, or websites commonly require correction.
- Submit the registration. The status changes independently as the provider reviews it.
- Return later and use the displayed status and reason as the source of truth. Approved completes this onboarding step.
After approval
- For US local numbers, create and submit the required 10DLC campaign from the SMS settings page.
- For toll-free numbers, complete verification for each number shown under Toll-Free Messaging Verification.
- Keep Contact DND, marketing subscription, and endpoint suppression rules in place. Registration never overrides them.
If the status is not approved
- Pending: provider review is still in progress. Refresh the status later; do not create duplicate submissions.
- Rejected or Needs attention: open the registration page, read the displayed provider reason, correct only the affected information, and resubmit when the page allows it.
- No phone number: connect or import an SMS-capable number first.
- Approved but sending is blocked: check the number's separate 10DLC or toll-free status, SMS channel enablement, Contact eligibility, and the Message Delivery Log.
Provider approval is an external review. Crewvana can show the submitted state and provider response, but it cannot guarantee approval or a review time. A person responsible for compliance should review the business identity, use case, sample messages, opt-in language, and recipient policy before submission.