Registration has three separate layers
Crewvana tracks the shared SMS Business Registration separately from number-specific approval:
- The business and authorized-representative profile identifies the organization.
- US local numbers use a 10DLC brand/campaign path.
- Toll-free numbers use verification for each toll-free number.
An approved business profile supports the later steps; it does not replace them.
1. Prepare the source information
Before opening the wizard, have an authorized person confirm:
- exact legal business name and business type;
- tax ID type and tax ID;
- public website and industry;
- business email, phone, and physical address;
- authorized representative name, role, email, and phone;
- public-company exchange and ticker when applicable;
- messaging use case, sample content, opt-in method, and help/opt-out language for the later campaign or verification review.
Use evidence that can be reviewed by a provider. Do not invent a website, consent source, or sample workflow simply to complete the form.
2. Create or update the business registration
- Open Settings > Communications > SMS.
- If the page says SMS needs a phone number, go to Phone Numbers and connect or import one first.
- Enable SMS Sending.
- Select Start SMS business registration or Update SMS business registration.
- Complete each wizard section and review spelling, formatting, and consistency.
- Submit the registration for provider review.
3. Interpret the status
- Not started/Draft: the profile has not been submitted. You can continue editing.
- Pending: the provider is reviewing the submitted profile. Avoid duplicate submissions.
- Approved: the shared business profile passed review. Continue with number-specific setup.
- Rejected/Needs attention: the page shows the provider reason available to Crewvana. Correct the documented issue and resubmit when permitted.
Provider states are not a single instant switch. Webhooks and explicit refreshes can update them after the original submission.
4. Finish the correct number path
Local numbers
After the business profile is complete, configure the 10DLC campaign shown on the SMS page, associate the intended local numbers, and submit it for provider vetting. Do not send campaign traffic until its current provider state allows it.
Toll-free numbers
Complete Toll-Free Messaging Verification for each listed toll-free number. A verified number is shown as Verified; pending, rejected, failed, and unverified states remain distinct.
Compliance and delivery boundaries
- Registration does not create customer consent and does not clear Contact DND or endpoint suppression.
- A recipient STOP remains enforced across the tenant even if another sending number is available.
- Crewvana cannot guarantee provider acceptance, timing, carrier filtering, or delivery.
- A compliance owner should review all legal identity, opt-in, and messaging-use-case claims before submission.
- This guide was verified without sending SMS or submitting a provider request.
Troubleshooting
- Wizard is unavailable: confirm an SMS-capable number exists and SMS Sending is enabled.
- Status appears stale: reopen the registration page and use its displayed provider state; where available, use the page's refresh control once.
- Business profile is approved but a number cannot send: check its 10DLC campaign or toll-free verification, number/channel health, Contact eligibility, and the Message Delivery Log.
- Provider reason is unclear: preserve the displayed reason and submission details for a human support or compliance review rather than repeatedly resubmitting.